Shipping policy
Order Processing
All products are made to order and fulfilled by our production partner.
Orders are typically processed within 1–6 working days before shipment. Processing times may be longer during periods of high demand.
Shipping
Shipping costs are calculated and displayed at checkout.
Delivery times vary depending on the product ordered, fulfilment requirements, and carrier performance. Shipping estimates provided at checkout are estimates only and are not guaranteed.
Estimated Delivery Times
As all products are made to order, delivery times consist of both processing time and shipping time.
Orders are typically processed within 1–6 working days before being shipped.
Estimated shipping times:
• United Kingdom: 3–7 working days
• Europe: 5–12 working days
• North America: 5–12 working days
• International destinations: 7–20 working days
Delivery estimates are provided as a guide only and are not guaranteed.
Tracking Information
Tracking information will be provided where available once your order has been shipped.
Delays
We are not responsible for shipping delays caused by carriers, weather conditions, customs procedures, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We cannot guarantee replacement or refund for orders delivered to an incorrectly supplied address.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us at hello@sovaliant.com and we will work with our fulfilment partner and shipping carrier to resolve the issue.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Any such charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Contact Us
So Valiant
Email: hello@sovaliant.com